Terms of sale

1. Who we are

24wonders.com is run by "24wonders" Ltd., VAT number BG207551257, 13 Arch. Nikola Lazarov St., 1756 Sofia, Bulgaria (“24wonders”, “we”, “us”).

You can reach us at support@24wonders.com.

2. Our money-back guarantee

If you are not happy with your order for any reason, you can return it within 30 days of delivery and we will refund the full price you paid, including the original delivery cost.

This guarantee includes, and goes further than, your legal 14-day right of withdrawal described in section 7. It does not limit any of your legal rights.

• Tell us within 30 days of delivery, by email or with the form at the end of these terms. You do not have to give a reason.
• Send the items back within 14 days of telling us.
• Items should be unworn and unwashed, ideally with their tags. You may try them on as you would in a shop.
• We refund you within 14 days of receiving the returned items: to the card you paid with, or, for orders paid on delivery, by bank transfer to the account you give us.
• You pay for sending items back, unless they arrived faulty or were not what you ordered — then we pay.

3. Products and prices

• All prices are in euro (EUR) and include VAT.
• The delivery cost is shown before you confirm your order. For deliveries in Bulgaria, the courier’s fee is paid to the courier on delivery, according to its tariff.
• We describe and photograph our products as accurately as we can. Colours can look slightly different on different screens.
• If we make an obvious mistake with a price, we will tell you and you can choose whether to go ahead at the correct price or cancel.

4. Placing an order

When you place an order, we send you an email confirming that we have received it. A contract between you and us is formed when we confirm that your order has been accepted.

We may decline an order, for example if an item is out of stock or the delivery address cannot be served. If that happens we will tell you, and you will not pay anything.

5. Payment

Orders delivered in Bulgaria can be paid on delivery: you pay the courier the order total, in cash or by card where the courier accepts it, and nothing is charged when you place the order. You can also choose to pay by card when you order.

Orders delivered to other EU countries are paid by card when you place the order, on the secure payment page of our payment provider Stripe. We never see your full card details.

Where the courier offers it, you can look at the contents of a parcel paid on delivery before you pay.

If you do not want your order after all, you can refuse the parcel. We treat a refused parcel as a withdrawal from the contract under section 7, and we may ask you to cover the cost of returning it to us. If you refuse parcels repeatedly, we may decline further orders that are paid on delivery.

6. Delivery

• We deliver to Bulgaria and the other countries of the European Union.
• Orders are usually delivered within [DELIVERY TIME, E.G. 2–5 WORKING DAYS]. At the latest, we deliver within 30 days of accepting your order.
• The items become yours, and the risk for them passes to you, when they are delivered and paid for.
• If your parcel arrives damaged, please tell the courier when it is delivered and contact us within a few days, with a photo if you can.

7. Your legal right of withdrawal

As a consumer in the EU, you can withdraw from your purchase within 14 days of the day you, or someone you name, receive the goods, without giving a reason. If your order arrives in several parcels, the 14 days run from the day the last one arrives.

To withdraw, send us a clear statement — an email is enough, or you can use the model form below. It is enough to send it before the period ends.

We refund everything you paid, including the standard delivery cost, without undue delay and within 14 days of receiving your notice. We may wait until we have the items back, or until you show us that you have sent them. You pay the direct cost of returning the items. You are only responsible for any loss in value caused by handling the items more than needed to check what they are, how they look and how they fit.

8. Faulty items

Everything we sell comes with the 2-year legal guarantee of conformity that applies in the EU. If an item is faulty or not as described, contact us: we will repair or replace it, or, if that is not possible, give you a price reduction or a full refund. We pay the shipping costs in that case.

9. Our responsibility

We are responsible for loss or damage you suffer that is a foreseeable result of us breaking these terms or failing to use reasonable care. We are not responsible for loss that was not foreseeable, or for business losses. Nothing in these terms limits our liability where the law does not allow it, for example for death or personal injury caused by negligence, or for fraud.

10. Designs and content

All designs, artwork, text, images and the 24wonders name and logo belong to "24wonders" Ltd. or its licensors. You may not copy or use them commercially without our written permission.

11. Personal data

We use the details you give us to process and deliver your order, as described in our privacy policy.

12. Questions, complaints and disputes

If you have a question or a complaint, please write to support@24wonders.com. We aim to reply within 2 working days and to resolve complaints within 14 days.

If we cannot resolve a complaint together, you can turn to the Commission for Consumer Protection (www.kzp.bg) and its conciliation committees for out-of-court dispute resolution, or to the competent court.

These terms are governed by Bulgarian law. If you live in another EU country, you also keep the protection of the mandatory consumer law of that country, and you may bring a claim in its courts.

13. Changes to these terms

We may update these terms from time to time. The terms that apply to your order are the ones shown on this page when you placed it.

Model withdrawal form

Complete and return this form only if you wish to withdraw from the contract. You can also simply write to us by email.

To: "24wonders" Ltd., 13 Arch. Nikola Lazarov St., 1756 Sofia, Bulgaria, support@24wonders.com

I hereby give notice that I withdraw from my contract of sale of the following goods: ____

Ordered on / received on: ____

Order number: ____

Name: ____

Address: ____

Bank account (IBAN) for the refund: ____

Date and signature (only if this form is sent on paper): ____